Category: PR

Did you know there are lots of great PR ideas for small businesses you can try yourself? They needn’t be expensive, difficult or time consuming, but they could make a big difference to your brand’s reputation.

In this blog, we talk to PR expert Caroline who shares some of her top PR ideas for small businesses.

Why do small businesses need PR?

Caroline: For small businesses, reputation is everything. This means that it’s really important to establish your brand and tell people why it matters. PR is the best way of doing that! Yes, your website and your advertising can tell potential customers what you have to offer, but your PR will tell your story, bring your brand to life and share it with a new, wider audience.

What PR can small businesses do themselves?

Harness the power of social media

Caroline: One of the easiest approaches is social media. You can choose between affordable outsourcing or doing it yourself. And best of all, social media accounts are free.

For effective social media PR, choose the right platform for your campaign. For example, if you’re a B2B business, your first choice should always be LinkedIn. But if, say, you’re bringing a lifestyle product to a new audience, Instagram would be the best option.

Make sure your profile is strong and says exactly what you do in language your audience understands.

Look for opportunities to share your news too. If you attend an event, achieve a milestone, appear in the press or win an award, don’t waste the opportunity – shout about it on social media!

Responding to someone else’s social media posts is also important. The more support you show, the more you’re likely to receive. Communicating with others also shows you can see the bigger picture – a great position for any brand.

Share your story

Caroline: There’s always something going on in a busy business. You might be celebrating a business birthday, gaining B-Corp status, welcoming a new employee or something else. Maybe you’ve merged with another business, or you’ve broken into a totally different market.

These developments are all worth sharing. From a warm, authentic social media post to a targeted press release, there are lots of ways to tell your story and celebrate success.

I try to maximise the effectiveness of press releases by reaching out to the right publications and websites. It’s better to make the front page of an industry-specific publication than be ignored by the Financial Times!

A strong press release should always include the “who, what, where, when and why” of your story. Try and think like a journalist and make it as easy as possible for them to get the information they need. Include some quotes they can drop into their finished article, as well as contact details in case they have any questions.

Enter for awards

Caroline: There are awards for almost every industry that recognise hard work, innovation, inclusivity and more. I’d always recommend business owners enter for awards and competitions because the resulting PR is so strong. The application might cost you time and money but you should see a good return on your investment.

It’s great to be able to post on social media that you’ve entered for a prestigious award – you can ask your community to vote for you. And if you’re shortlisted or even win, you’ve got a great piece of news to shout about. Not only does it make a great social media post, but the press might be interested too. We’re really proud of how many times Get Ahead has been featured in the business press for just this kind of achievement.

Delivering PR ideas for small businesses

If reading Caroline’s expert view on PR has made you wonder if you could be doing more to increase awareness of your brand, we’d love to hear from you. Caroline and our other PR experts can help you see your business in a newsworthy way, finding the stories and turning them into positive press. Visit our PR page to find out more, or contact your local regional director here.

The first budget of the new Labour government has been much anticipated, and Wednesday’s announcement had everyone glued to the news. Families, workers, savers and borrowers were all wondering what the budget meant for them. And entrepreneurs and CEOs were wondering, “what does the budget mean for businesses?”

In this blog, we look at what additional payments and reductions businesses need to cover, and how Get Ahead can help. 

What does the budget mean for businesses? 

The rise in employers’ National Insurance contributions (NICs) was not unexpected, but it has still raised the costs of taking on employees. 

In addition, the increase to interest rates means that business loan repayments will increase – another cost to business owners. 

It’s easy to see that, with these cost increases, business owners will be looking to make any savings they can. 

One way that small businesses can save is by taking advantage of the increased employment allowance, whereby they don’t have to pay NI on the first £10,500. 

Another way to save is to consider outsourcing instead of employing. Whether you’re new to outsourcing or you’ve used the model for years, Get Ahead is here to help.

How Get Ahead supports businesses impacted by the 2024 budget

Get Ahead is an established outsourcing agency. We work on a regional basis: business owners approach our regional directors in search of practical, back-office support. The regional director then connects the business owner with one of our virtual experts who delivers the required work.

There are a number of reasons why our business model gives businesses better value for money than conventional employment:

No NICs, sick pay, annual leave or pension contributions

    All our virtual experts are self-employed. This means that our clients only pay for our experts’ work and don’t have any other financial responsibilities towards them. 

    Remote working

    Our virtual experts work from home, meaning you don’t have to provide office facilities or tech hardware. This could save you renting office space, freeing up more of your profits to grow your business.

    Only pay for hours worked

    When you employ someone, you continue to pay them even when they’re on a tea break, watering the plants or signing team birthday cards. But with our outsourcing model, you only pay for the work they do for your business. We are also completely flexible – there’s no need to commit to paying for the same number of hours every month. 

    Your virtual team

    Get Ahead’s virtual experts can work seamlessly with your other employees, or even form your entire team. Use outsourced work to plug skills gaps or provide support for project work. Alternatively, let us hand pick a group of people with the specific skills you need to take your business forward in a cost-effective way. 

    We believe you’ll see considerable savings when you outsource, enabling you to meet the new increased payments while still growing your business. 

    Find out more about the financial advantages of outsourcing here.

    HR outsourcing and accounts outsourcing solutions for UK businesses

    Unlike typical virtual assistant agencies, we offer a wide range of back-office services, including finance and HR outsourcing. Our finance experts can review your systems and might find other savings, like unused subscriptions and unpaid invoices. This could mean freeing up funds to cover the increased business costs, without having to let any of your current team go. 

    Our HR experts can help you stay compliant with the new rules, ensuring that you’re making the correct contributions and doing right by your employees. And if you find yourself in the unfortunate position of having to reduce the number of people you employ, our HR experts can help you manage the situation so it’s legal, fair and handled appropriately. 

    Get in touch to find out more

    If our blog has got you thinking about ways to save money after the 2024 budget, we’d love to hear from you. We offer a range of outsourced back-office support, including administration, bookkeeping, marketing, social media, finance, HR and more. Visit our service pages here, or get in touch with your local regional director for a friendly, no-obligation chat. 

    Hotel digital marketing covers everything from your website to social media – any kind of marketing you do online, essentially! One of the most important areas of digital marketing for hotels and holiday rentals is review management.

    In this blog, our digital marketing expert Mel explains why reviews matter and explains ideas for getting guests to leave reviews. She’ll also share tips for how to manage reviews once you’ve received them.

    Why do hotel and holiday rental reviews matter?

     

    Mel: Arguably, reviews matter more in the hospitality industry than anywhere else. This is because people usually go on holiday to somewhere new – that’s part of what makes it a holiday! What this means is that your guests have to rely heavily on reviews to help them make the decision about whether or not to stay at your hotel.

    If the potential guest finds it’s a toss up between two hotels, they’re going to choose the one with the most positive reviews.

    Remember, every interaction is an opportunity to show your personality. Reviews will give potential guests an idea of what to expect…and so will the way you reply.

    How can I encourage guests to leave reviews?

    Mel: Ask them! Most people love to be asked – they feel great having their opinion valued. Asking also shows that you’re confident in your services – let your confidence shine out!

    A good time to ask is when guests check out. The sooner they leave the review, the more honest and specific it is likely to be. You could have a QR code on the front desk for guests scan – that way, they can leave their review while waiting for their taxi.

    How do I manage reviews of my hotel or holiday rental?

    Mel: Naturally, we all want a lovely collection of five star reviews! However, we also need to be realistic. Not all reviews are going to be positive – some might be mixed and others downright bad.

    Working in digital marketing, I’ve noticed that every single review is an opportunity to show how good you are at what you do. Even a bad review gives you the chance to reply and show how good your customer service and problem-solving skills really are.

    1. How to deal with positive reviews

    These are the easier ones to deal with! Even though they usually require less attention, it’s still a good idea to take time to reply and thank the reviewer for their praise. This shows your upbeat side, and also demonstrates that you love interacting with people – two characteristics to make a future guest feel welcome.

    • How to deal with negative reviews

    Mixed or negative reviews always take more time to deal with. Summon your inner strength and try not to take them personally. Instead, try to see them as opportunities to show how well you deal with problems.

    The most important things to do are reply politely and appropriately as soon as you can, and try and get the conversation away from the review site so you don’t end up having an awkward discussion in public. If you can, use the phone or email to discuss the problem instead. Try and remain professional and don’t get into an argument.

    If you learn anything valuable from the negative review, let the reviewer know that you appreciate their feedback and will be making changes. Take the opportunity to show the original reviewer and any future guests that you listen, you care and you solve problems effectively. You might well be able to turn a negative situation into a positive one!

    Unfortunately, it’s very difficult to have negative reviews taken down. Most review sites, including the biggest ones like Google and Facebook, will only take down a review that is unreasonable. Resist the urge to turn off the “leave a review” option if you get a bad review. Instead, continue asking people to leave reviews and let the good ones dilute the effect of a few bad ones.

    Outsource your hotel digital marketing and review management

    Another review management solution is to outsource it. Let a digital marketing expert like Mel deal with the reviews from her own home while you concentrate on delivering a fantastic experience to the guests who are with you right now.

    A huge advantage of having a remote worker manage the reviews is that they look at them as an outsider. It’s easy to take reviews personally, and fixate on one bad one even if you’ve also had twenty good ones! But a remote marketing expert can help you regain your sense of proportion, as well replying to the straightforward reviews and prompting you to address the more complex ones.

    Why not explore our social channels to find out more about what Get Ahead has to offer? And to find out more about outsourcing your hotel digital marketing, talk to your local regional director today.

    PS – we’ve put together our top resources for hotel owners in one ebook – download it here!

    If you sell products on Amazon, you’re probably aware that it’s a great opportunity but one that’s hard to stay on top of. Continual changes and paid advertising are just some of the challenges AMZ retailers face on a regular basis, all of which can eat into your time and profits. 

    Fortunately, help is at hand. At Get Ahead, we understand the opportunities offered by Amazon, but also the challenges. We’re committed to supporting businesses of all sizes, helping them secure an efficient, affordable solution for their needs. That includes helping you sell products on Amazon! 

    In this blog, our virtual expert Leo shares some of his insights as we look at ways to support you with your Amazon shop. 

    Why do retailers ask for support with Amazon selling?

    Leo: Most retailers want to sell through Amazon because it’s the largest online marketplace. It’s a no brainer! Unfortunately, the size of Amazon also creates problems. Sellers have to compete to have their products seen by shoppers, which involves including the right keywords in the right places and other strategies. Without proper attention, pay per click (PPC) advertising might not give value for money. In addition, account management can be really complex, especially as Amazon continually changes its rules and expectations. 

    For many of the sellers I meet, these problems translate into neglected Amazon accounts and listings. Some retailers know they should be on Amazon but haven’t even been able to get started. Usually, retailers know they need to take action but ultimately it’s too daunting. And because of the time involved, taking action with their Amazon account doesn’t seem worthwhile. Instead, retailers are getting on with selling through easier channels.

    I completely understand why retailers do this. But I also know that, by neglecting their Amazon accounts, they’re missing out on considerable sales. 

    Sell products on Amazon with support from Get Ahead

    Leo: I’ve been helping retailers get the most out of their Amazon accounts for a number of years. And now, a collaborative team made up of myself, Get Ahead regional directors and our retailer clients, Get Ahead has put together a package to simplify the Amazon process in an affordable way. We’ve also come up with optional extras so you can get exactly the right support for your needs. 

    Our basic package has the following features:
    • Daily account monitoring      
    • Bid adjustments   
    • Brand registry support  
    • Budget adjustments      
    • Unlimited campaign launches   
    • Unlimited keyword research   
    • Unlimited ASIN research 
    • Stock management – weekly     
    • Account health compliance and support 
    • Keyword tracking  
    • Competitor analysis     
    • Reports analysis and implementation   
    • Email communication (up to 24 hours response time)    
    • 1x Monthly Loom video update – For Ads and Account Management
    • Listing optimisation    
    • Graphic design – product images, A+ content 
    Retail clients also have the option to add on:
    • Monthly in-house visit
    • 1x weekly Loom video update  
    • 1x bi-weekly Loom video update  
    • 1x weekly video/telephone call
    • 1x bi-weekly video/telephone call
    • 1x monthly video/telephone call
    • Brand storefront 
    • Close communication (WhatsApp, Skype, Slack, etc)
    • Other support as required

    Like all Get Ahead services, you can turn support on and off as you need to. However, I would recommend committing to the basic package for at least three months to give it the chance to take effect. 

    Get in touch to find out more

    If you know you need support to sell products on Amazon, you’re not alone. Fortunately, we can help. Explore our site to find out more about how we work, or contact your local regional director today for an informal chat.  

    You’ve fulfilled your dream of working for yourself and being your own boss. This is great news – we’re thrilled for you! But we also know that working alone can be tough. This applies to people in many professions, but particularly business coaches and life coaches, who give so much support to others that they sometimes neglect their own businesses.

    In this blog, we look at ways to make working for yourself as fruitful and efficient as your business deserves.

    The advantages of working for yourself

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    Get Ahead has been supporting coaches for almost as long as we’ve been in business. Some of our most successful working relationships have been with life coaches, business coaches and personal branding experts.

    In this blog, we look at why outsourcing is a great solution for coaches.

    Why is Get Ahead a valuable resource for coaches?

    Coaches, like other business owners, usually have a long to-do list. In addition to working with clients to help them find their strengths, we know that coaches also have to market their businesses, stay on top of invoicing, create resources, keep up with the filing and more.

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    Happy birthday to us! Get Ahead turns eleven this autumn and we are so proud of how far we’ve come. Of course, we don’t just want to keep our success to ourselves.

    Here’s what we’ve learned in the last eleven years – we hope our experience will help you too!

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    Ambitious entrepreneurs want to take their business to the next level. Depending on where you are in your career, “the next level” might be a taking on a second client, or opening a second office. Whichever step is right for you, outsourcing can help you expand at an affordable pace, without committing to a huge outlay before your return is guaranteed.

    Here are three ways that outsourcing can take your business to the next level:

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    Sometimes, we have a job on our to-do list that we don’t like doing, or don’t have time to do. Some of those jobs are commonly outsourced – for example, many of us use an accountant and/or an app like Xero to keep on top of our invoicing. But what about cold calling? Or email management? Or social media?

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    Get Ahead operates in ten locations around the country, each with its own regional director. The regional director is your central point of contact, connecting you with the right virtual assistants, managing their output and tailoring the package to meet your business needs.

    This blog looks at the role of regional directors and their part in delivering the right support for your business.

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