Category: Small business

What are the best ways to retain employees?

With a number of businesses struggling to recruit the right new staff, many business owners are looking to improve their employee retention strategies instead. Of course, we all know the basic tenets of respect, recognise and reward, but putting them into practice in an effective way can be more challenging.

In this blog, we talk to our business operations manager Debra, who manages our large team of virtual experts while also delivering outstanding admin support for Get Ahead clients. Debra herself has been with us for nearly ten years, giving her plenty of time to reflect on why she’s chosen to stay with Get Ahead.

Why is “respect, recognise, reward” not enough on its own?

Debra: The three R’s are a great starting point. But it’s also important that they’re not just a token effort. Instead, it’s important to think about what they mean for your specific business and the people you work with. Respect might include backing up your employees when they’ve done the right thing, even if the client doesn’t see it that way. Employee of the month can be a great recognition scheme, but sometimes a quiet “thank you” is more appropriate.  Maybe you can’t afford to give the financial bonuses you’d like to, but it’s still important that your reward scheme resonates with your team.

How do I find the right employee retention strategy for my business?

Debra: A lot of this depends on your ideal workforce, the type of people they are and what their values are. For example, if you have a creative business where you employ lots of young people who are great at generating fresh ideas, you should acknowledge that they might have different values from older team members. Millennials might want to stay with your business because they admire its ethics and feel that it’s the best place for them to “be the change they want to see.” On the other hand, a team at a later stage of life might have financial commitments like mortgages or university fees. They might value job security more than your business’ journey to B Corp status.

Finding the right retention strategy can be tricky, but Get Ahead’s HR consultants can advise on how to take the general principles and make them specific to your business.

What do you think has made you stay at Get Ahead for this long?!

Debra: It goes without saying that I enjoy it here, I get on well with Rebecca Newenham and I love working with the wider team too. But on a practical level, I’ve found the flexibility perfect for my changing needs. I had a young family when I started working for Get Ahead, but the flexible working practices here mean that I could always be at school for sports day or at home if my family needed me. As family life and other commitments change, I’ve been able to take on more responsibility here, like managing the new content on the website. I didn’t have to stick with the same role as my capacity increased. And when I go on holiday, there’s always someone to cover my role so I don’t come back to a nightmare inbox!

I believe that this is a great example of a business knowing exactly what sort of person they want to work for them, and creating a role where that person wants to stay. A strong Get Ahead team member has to be someone who is naturally flexible, because the client work is so varied. To attract a team who thrive on flexibility, Get Ahead has to offer flexibility within its own culture too.

Develop the right employee retention strategy with Get Ahead

If Debra’s insights have made you take a second look at your HR practices, Get Ahead are here to support you. We can advise every stage of HR, from initial recruitment to rewards schemes that make your unique team want to stay. Explore our HR pages to find out more, or follow us on LinkedIn to become part of our online community.

Outsource website design and benefit from loads of skills, support and expert insights that will make your website work harder.

To get the website performance your business deserves, it’s important to check it accurately reflects your brand. In this blog, we look at how you can make your website work harder by ensuring every page and product is on-brand.

What is a brand?

A brand is the character of your business. What does it look like? What does its voice sound like? Who are its community and how do you talk to them? Is it fierce, strong, gentle, quirky, challenging, supportive, straightforward, creative…or something else?

When you know what your brand is, it’s very important to make it resonate in every area of your marketing. When your branding is consistent, it helps your customers relate to your business, products and services. Consistent branding also means that they feel as much at home and part of your community when they’re on your website as when they’re looking at your Instagram or attending one of your events. These factors are likely to strengthen customer loyalty and increase conversions.

How do I make my brand work on my website?

Appearance

A good designer or branding expert will always share their work with you in a format that you can use yourself or pass onto other marketing experts.  If your designer has given you a specific colour palette and an inspiring logo, make sure you’re using them on your website. Remember to use exact colours – there are lots of shades, but only one or two accurately reflect your brand.

Check each page of your website, especially if they were made at different times or had input from different people.

Photos, pictures and images

Make sure that all the photos are similar – if your look is black and white, don’t let a colour photo creep in. Think about your target market too and check they’re reflected in the photos. Are they families? If so, check your pictures for gardens, children and pets. Corporate clients? Include images of suits and laptops. Of course, those are generalisations but it’s a good idea to think about who you’re trying to connect with.

Tone of voice

Tone of voice matters too: this is how you talk to your potential customers. Think about how you want to describe your business, and what words will resonate with your target market and get them on your side.

For example, if you offer a very traditional product, consider describing it as “classic” rather than “old-fashioned.” If your business is very cool and up-to-the-minute, use the latest trends in language and metaphor. 

If buying your products would be a practical decision for your customers rather than an emotional one, you don’t necessarily need to describe what you sell as “amazing,” “fantastic” or any other hyperbole. Stick to telling people what it does.

There are lots of adjustments you can make to the language on your website to make sure it is consistent with the rest of your brand. And if writing isn’t your forte, consider outsourcing to a copywriter.

Consistent branding across other media

Now your website is on-brand, it’s time to check it against your other media. That logo that appears on your website – is it also on your business cards? Your social media? Your flyers?

Are the images you share on Facebook and Instagram aligned with the ones you share on your website? Is the language you use online the same as the language on your signage and printed collateral?

Check that a potential customer or client has the same experience of your business, wherever they encounter it.

Make your website work harder

When we align our websites with the rest of our brand, we inspire confidence in our potential customers and drive more conversions. Sometimes, strengthening the branding on a website is just a matter of a few tweaks. If that’s the case, it’s well worth investing a small amount of time and money to have them put right – you should see a fantastic return on your investment.

Outsource website design

If your online presence would benefit from outsourced web design, Get Ahead would love to help! Our team of web designers, developers, graphic designers, copywriters and SEO experts are all standing by to create the fantastic website your business deserves. Contact your local regional director to find out more.

PS – you can find our on-brand news and creative output on Instagram!

Outsource website development to increase traffic and drive conversions.

Every twenty-first century business needs a website. But is your website really working for you? Or could it be doing more? In this blog, we talk to our web developer Jennie about ways to make your website work to grow your business.

Why is a basic website not enough?

Jennie: A basic website is often false economy. If you’re going to invest time and money in having a website – whether you make it yourself or outsource website development – you might as well invest a little more and make it work for your business. Your website could be helping your business to build its reputation, or actively driving growth by providing downloads or an online version of your core business.

My website doesn’t interact with a booking platform. Do I need to start a new website from scratch?

Jennie: No, you don’t need to start again. A great thing about a website is that it’s an evolving, organic business asset. It’s really easy to make changes like adding a booking platform, ecommerce software or any other features.

These features will help your business to deliver its products and services online – it’s well worth using them to enhance your website and grow your business.

What else can I do with my website to improve user experience and increase conversions?

Jennie: Sharing website content on your social media is a great way to show Google and potential customers that you’re a credible business. Posting blogs and web pages to your social channels is excellent for increasing your visibility and creating ways for your customers to interact with you.

Many businesses create downloadable and gated content. Quality content enables you to share your expertise, while also strengthening your relationship with a potential customer. For example, if you write an ebook with your top tips for succeeding in your sector, you can make it available to download in return for the web visitor joining your mailing list. Once on your mailing list, you can communicate with them regularly, building your relationship and gradually encouraging them to buy your product or service.


Navigation is also a crucial aspect of user experience that can significantly impact how users interact with your website – make sure it works on mobiles and tablets as well as computers.  A simple, intuitive navigation menu with clear, descriptive labels shows users exactly what to expect when they click. Try to think like a visitor to your website and organise your content in a logical way that makes it easy for someone to get the product or service you offer.

A good website should also be optimised for search engines so Google can easily find it. Check out our SEO infographic here.

How much content should I share on my website?

Jennie: This is a common question. It can be hard to decide whether you should demonstrate how much you know by sharing your expertise, or keep it to yourself so your clients can’t manage without you.

However, in reality, there will always be people who choose to do something themselves to save money. And there will always be people who know that paying an expert like you to do or provide something will have the best results. This is why you never need to worry about how much inside knowledge you share.

Bear in mind that your potential clients and customers don’t necessarily need to know all the detail of what you do. For example, I don’t write excited social media posts about new WordPress plugins. I care because they help me make better websites, but I know my followers don’t! My followers would much rather see a link to a website I’ve worked on that looks good and works well.

“How long should my content be?” is another frequently asked question. Long content (1000+ words) is good for SEO, but your ultimate goal should be converting a person, not an algorithm. Don’t write so much that they get bored! Instead, try for “just enough” which is about 500 words. Remember too that you can provide basic info on your main web pages and use your blog to go into more depth.

Outsource website development to Get Ahead

If you think your website could be working harder, Get Ahead can help! Web developers like Jennie love helping business owners get better results from their websites. They’re full of practical ideas that really make a difference. Contact your local regional director to find out more.

 

When you work alone, it can be difficult to give your clients your full attention while also driving business development. However, with the right attitude and priorities, it is completely possible! Read on for our top business growth ideas for solopreneurs.

What are the barriers to business development for people who work alone?

When we work alone, it’s really difficult to scale up our businesses. We have limited capacity, and once all our working time slots are full, there are no more hours available for us to earn from. This means that marketing, cold calling and other business development approaches probably won’t deliver what we need, because our businesses aren’t scalable.

On the other hand, we want to grow our businesses. No business owner is prepared to stay put forever. Instead, we need to take courage and think differently!

Top business growth ideas for solopreneurs

  1. Be so good they can’t ignore you!

If we’re going to grow, we have to be unquestionably, unapologetically good at what we do. This puts us in a strong position to charge a higher rate. It can also help us establish ourselves as thought leaders, helping us to build a reputation that can help us launch other revenue streams that do not place demands on our time.

  • Remember that your expertise is valuable

Whatever we do, we probably find it enjoyable and easy – that’s why we do it! But remember too that the reason there is a market for our services is because not everyone can do what we do. Our knowledge and expertise have value.

Once we’ve established this mindset, it’s easier to see other ways we can share our expertise and grow our businesses too. Could we accept a speaking engagement? Better yet, could we accept two speaking engagements? That way, we can say almost the same thing to two different audiences and earn twice the revenue for one-and-a-half times the input.  

  • Create other revenue streams

We’ve established that regular work is limited by the number of hours we have available. But that doesn’t mean we can’t generate income in a way that doesn’t eat into our time. For example, collating expertise into a book enables us to earn from book sales while we are doing our regular client work. Depending on our business, we could sell branded products, or develop paid-for content too.

  • Offer packages

Creating a package of top services is a great way to move away from the hourly-rate model that is holding back our business growth. For example, if you offer web design, consider offering web design and hosting as a package and gain a regular monthly income from it. Packages usually mean better service for your client because they have peace of mind knowing that everything is covered. And it’s good news for your business growth too – more money goes into the business on a regular basis while still leaving you time to do what you love.

  • Work with other people

Even with these ideas, there will still come a time when we cannot keep doing everything ourselves. When this happens, it’s time to accept help. Some business owners choose to employ staff. Others choose to outsource the tasks they find most challenging (see previous remarks about no one being good at everything!) – this frees them up to focus on their core business.

Outsource business development services

If your business would benefit from extra support, we hope you’ll consider Get Ahead. Many of our clients are in the scale-up phase of business growth, using outsourced support as an affordable solution as they grow. Explore our site or follow us on LinkedIn to find out more.

Business travellers are a great source of ongoing bookings for hotels and bed-and-breakfasts. In this blog, we look at how to attract business travellers and why it makes good business sense.

Why should I try to attract business travellers to my hotel?

Business travellers present a fantastic opportunity to hotel owners. Unlike holidaymakers, who often only stay during high season, business travellers need accommodation all year round. If you can become the accommodation of choice when a organisation’s team are working in your local area, you can achieve sustainable levels of occupancy even during low season.

Another advantage of attracting business travellers is that managing one relationship can translate into lots of bookings. Contrast this with holiday bookings, where you have to from scratch with every guest who arrives.

How can I attract business travellers?

To attract business travellers to your hotel, it’s important to market your offering to them in the right way. The marketing you do to attract individuals and families on holiday will not necessarily appeal to your potential business guests. Instead, devote some of your marketing efforts to connecting with businesses.

  1. Adapt and refine your offering

Before you can offer your hotel as the ideal accommodation for business travellers, consider whether it has what a business traveller needs. If it doesn’t, change it! For example, consider offering a streamlined check-in and check-out, so business guests don’t lose valuable time doing paperwork. Be prepared to offer an early breakfast or late dinner to fit in around unusual arrival times. Perhaps you could turn a quiet corner into a dedicated office or meeting space for your business guests. If your internet speeds are slow, invest in an upgrade so business guests can access whatever they need to work during their stay.

  • Create packages

Creating a special package for business travellers makes it easier for procurement managers to see the value you’re offering. Choose the right price point for a room, breakfast and Wi-Fi, maybe with a transport option to connect guests to the station or airport.

  • Target businesses on social media

Once you’re business-traveller ready, it’s time to spread the word! Share dedicated social media posts, not just offering accommodation but highlighting the reasons why your hotel is a great choice for business travellers. You might also consider posting on LinkedIn, the business-to-business social media platform, to connect with the sort of people who might be looking for accommodation for their business travellers.

  • Network

A great way to meet other businesses face to face is to go to networking events. Networking events help you build up your business family, and meet the kind of business owners who might need what you offer.

You could also offer your hotel as a networking venue, giving event attendees the opportunity to see what you have to offer. 

  • Advertise

A carefully placed advert in a business publication could help you attract commercial travellers. And if any businesses have their head office or training centre near your hotel, reach out directly to let them know you’re ready to welcome their employees whenever they’re in the area!

Outsourced support helps hotels attract business travellers

Get Ahead has a strong team of marketing experts who would love to help you increase your occupancy all year round. If you need support with any of the suggestions we’ve made in this blog, we are here to help. We’ll use our marketing expertise to connect you with commercial travellers and gain all the benefits of repeat business.

Explore our site or social media channels to find out more about what Get Ahead has to offer.

Hotel digital marketing covers everything from your website to social media – any kind of marketing you do online, essentially! One of the most important areas of digital marketing for hotels and holiday rentals is review management.

In this blog, our digital marketing expert Mel explains why reviews matter and explains ideas for getting guests to leave reviews. She’ll also share tips for how to manage reviews once you’ve received them.

Why do hotel and holiday rental reviews matter?

 

Mel: Arguably, reviews matter more in the hospitality industry than anywhere else. This is because people usually go on holiday to somewhere new – that’s part of what makes it a holiday! What this means is that your guests have to rely heavily on reviews to help them make the decision about whether or not to stay at your hotel.

If the potential guest finds it’s a toss up between two hotels, they’re going to choose the one with the most positive reviews.

Remember, every interaction is an opportunity to show your personality. Reviews will give potential guests an idea of what to expect…and so will the way you reply.

How can I encourage guests to leave reviews?

Mel: Ask them! Most people love to be asked – they feel great having their opinion valued. Asking also shows that you’re confident in your services – let your confidence shine out!

A good time to ask is when guests check out. The sooner they leave the review, the more honest and specific it is likely to be. You could have a QR code on the front desk for guests scan – that way, they can leave their review while waiting for their taxi.

How do I manage reviews of my hotel or holiday rental?

Mel: Naturally, we all want a lovely collection of five star reviews! However, we also need to be realistic. Not all reviews are going to be positive – some might be mixed and others downright bad.

Working in digital marketing, I’ve noticed that every single review is an opportunity to show how good you are at what you do. Even a bad review gives you the chance to reply and show how good your customer service and problem-solving skills really are.

  1. How to deal with positive reviews

These are the easier ones to deal with! Even though they usually require less attention, it’s still a good idea to take time to reply and thank the reviewer for their praise. This shows your upbeat side, and also demonstrates that you love interacting with people – two characteristics to make a future guest feel welcome.

  • How to deal with negative reviews

Mixed or negative reviews always take more time to deal with. Summon your inner strength and try not to take them personally. Instead, try to see them as opportunities to show how well you deal with problems.

The most important things to do are reply politely and appropriately as soon as you can, and try and get the conversation away from the review site so you don’t end up having an awkward discussion in public. If you can, use the phone or email to discuss the problem instead. Try and remain professional and don’t get into an argument.

If you learn anything valuable from the negative review, let the reviewer know that you appreciate their feedback and will be making changes. Take the opportunity to show the original reviewer and any future guests that you listen, you care and you solve problems effectively. You might well be able to turn a negative situation into a positive one!

Unfortunately, it’s very difficult to have negative reviews taken down. Most review sites, including the biggest ones like Google and Facebook, will only take down a review that is unreasonable. Resist the urge to turn off the “leave a review” option if you get a bad review. Instead, continue asking people to leave reviews and let the good ones dilute the effect of a few bad ones.

Outsource your hotel digital marketing and review management

Another review management solution is to outsource it. Let a digital marketing expert like Mel deal with the reviews from her own home while you concentrate on delivering a fantastic experience to the guests who are with you right now.

A huge advantage of having a remote worker manage the reviews is that they look at them as an outsider. It’s easy to take reviews personally, and fixate on one bad one even if you’ve also had twenty good ones! But a remote marketing expert can help you regain your sense of proportion, as well replying to the straightforward reviews and prompting you to address the more complex ones.

Why not explore our social channels to find out more about what Get Ahead has to offer? And to find out more about outsourcing your hotel digital marketing, talk to your local regional director today.

PS – we’ve put together our top resources for hotel owners in one ebook – download it here!

Virtual PA services have revolutionised business support. One of our most popular services, we believe using a remote PA is a cost-effective, efficient solution. However, we also know that it can be hard to break away from the traditional idea of an employed PA. That’s why we’ve put together our top reasons why working with a virtual PA is as good – or better – than the traditional model. Read on to find out more.

1. A close working relationship

Recent tech advances have changed the way we communicate with colleagues. In addition, working from home some or all of the time has become the norm, meaning we’re often in a different location from our team members. What we learn from this is that it’s completely possible to have a great working relationship with someone even when your desks aren’t side by side.

Get Ahead helps the working relationship get off to a good start too. Our regional directors (your first point of contact) will spend time getting to know you and how you work. With this information, they’ll choose someone to support you who has the right personality match and who’ll thrive in the environment you’ve created. This will help your new working relationship develop all the closeness of the traditional version.

2. Advances in communication technology

Your virtual PA can work with you as smoothly as if you worked in the same office, thanks to platforms like Zoom, WhatsApp and Microsoft Teams. Faster internet speeds make real-time interactions easier too.

3. Changes in the PA role

The role of the PA continues to evolve. Advances in tech clearly help this evolution (see above) but there are social factors at work too. With many businesses having a flatter hierarchy than they used to, PAs are less of an extension of the boss, and more of a responsible team member. This means that the modern PA role is easier to do remotely than its former incarnation. It’s time to let go of the old-fashioned image and see the situation as it is in the 2020s.

4. UK-based support

If you choose virtual PA services from Get Ahead, your new assistant will be based in the UK. This means you’ll be in the same time zone, making it easier to coordinate tasks, diaries and meetings. Most of our virtual experts have English as a first language, so you won’t encounter the language barrier you might if you used an offshore solution.  

5. A cost-effective solution

The bottom line is nearly always costs. When you use virtual PA services, you only pay for work completed. This means that if your business only needs support for a few hours each week, that’s all you have to pay for. There are also no recruitment costs, pension contributions, sick pay or holiday pay – you don’t even have to provide coffee!

Virtual PA services from Get Ahead

If you think your business could benefit from virtual PA services, we’d love to hear from you. Your local regional director will take time to find out how you work, so they can match you with the best business support expert for your needs. And if you’d like to see how this works in practice, read our case study here.

Virtual PA services have both similarities and differences from the traditional PA model. Unfortunately, some business owners are reluctant to sign up for support from virtual PA services because they don’t know what they can reasonably ask their virtual PA to do. This means they’re missing out on some great support.

If you’re wavering about taking up virtual PA services, you’re not alone. To help you, we asked one of our virtual PA’s Juliet to talk us through the top tasks her clients ask her to do. We’ll also take a look at more unusual tasks and how to go about finding the right support to deliver them. Read on to find out more.

Top tasks for virtual PA services

Email

Juliet: Email monitoring is one of the biggest areas of my role. With hundreds of emails arriving every day, it can be difficult for business owners to pick out the most important ones. That’s why I manage client’s inboxes, monitoring the emails to make sure that the right people see the most important messages and action them.

I keep my own records as well. If I notice an important email has not been actioned, I follow up with the recipient so it doesn’t go unanswered.

Initially, I send holding emails in reply so the sender knows their email has been seen. As time goes on and I get to know client’s businesses and how they work, I can reply to some emails myself, taking the pressure off the core team.

Outsourcing email monitoring means the clients can focus on their core business, confident that there is a VA looking out for the most important messages and taking the pressure off.

Accounts

Juliet: Having worked with a number of clients, I’ve got to know different types of accounting software! This helps me slot into a new business easily, and makes me more confident about taking on a new accounting platform. I enter the right data into the platform and chase and reconcile invoices.

Many business owners cite finance as their weakest area – if you hate it, you’re not alone! Fortunately, outsourcing means invoices can be reconciled more quickly and business owners don’t have to worry about it.

Reporting

Juliet: Many of my bigger clients have boards of trustees who have oversight of the business figures. Part of my role is to assemble quarterly reports, pulling together information from other sources so the trustees have an accurate picture of the business.

Preparing for board meetings can take up a lot of precious time. Fortunately, outsourcing the quarterly reports gives you that time back.

Events

Juliet: I often organise events, training and conferences for my clients. I’ve built up my own directory of venues and other services to help the practical side of business events run smoothly.

I love being able to share my established contacts with my new clients. Because I have worked with many different businesses over the years, I’ve developed a network of events contacts which I use to support my current clients.

What about other business support?

Get Ahead has a wide range of virtual experts. Even if you have tasks that fall outside virtual PA services, we have the expertise to deliver them. For example, we might match you with Juliet (or someone with similar skills) to put together a conference or stay on top of the emails. And if you have other jobs, like developing a new website or marketing a new product, other members of our extensive team can help. Even if you have more unusual requirements, like collating notes from a workshop, we hope you’ll come to us – we can always find the right support for your needs.

Virtual PA services from Get Ahead

Our team provide back-office support so that business owners can focus on their core offering. And without having to spend their evenings catching up on paperwork, business owners regain the free time and flexibility that they were looking for in the first place!

Want to find out more about virtual PA services? We’ve put together some of our resources to help you – have a read!

One generalist or a team of specialists? – Get Ahead VA

Don’t know whether to outsource? – Get Ahead VA

A hand-picked team for your business support – Get Ahead VA

Hut22 – a flexible solution for a changing workload – Get Ahead VA

If you’re full of plans but think you might struggle to execute your business idea, don’t worry – Get Ahead are here to help!

Christmas is a great time to reflect on the year just gone, and identify profitable areas for the year ahead. If you spent Christmas dinner bending your family’s ears about your new business plan, your new year’s resolution is probably to put it into practice.

In this blog, we look at why it’s great to have new ideas and how to get the right support to put them into practice.

New business ideas are great!

The Get Ahead team are always meeting entrepreneurs and start-ups. We’ve heard some fantastic ideas and we love the enthusiasm of entrepreneurs when they describe their plans.

Without new ideas, the world would grind to a halt. From the wheel to the internet, new ideas have continued to drive civilisation forward, creating new opportunities and new approaches to business and everyday life.

That’s why you should never stop having ideas. Even if you know your limitations, or you know what barriers stand between you and how to execute your business idea, don’t worry. There are loads of resources out there to help you fill in the gaps and realise your dream.  

Barriers to putting your business idea into practice

You probably already know that nothing worth having comes easy. There might well be barriers between you and a successful business idea. For example, you might have had a cool idea but you’ve never run a business before. Or you might be so fizzing with enthusiasm that you’re struggling to focus on writing a business plan to secure the right start-up funding.

Alternatively, you might know your own field very well, but feel less confident about the other aspects of a delivering a project.

Some people are starters and some people are finishers. The starters are often bubbling with ideas, while the finishers are focused and methodical. The business world needs both types of people, and they have to be prepared to help each other.

How do you get over these barriers? Well, we’d suggest taking some time to be brutally honest with yourself. Accept that your business idea will need some hard work as well as enthusiasm. Identify what skills you already have available to you and be prepared to recruit or outsource the other areas.

Plug your skills gap and execute your business idea

If you’re a starter, you probably need some finishers around you to help you make your business ideas reality. Your best mate might be really supportive, but if they’re too similar to you, they might not help you move your project forward. Sometimes it’s better to choose people who are focused on the bottom line, who are not emotionally involved with the plan and simply want it to work for the sake of business success.

Practical support for start-ups

If you need practical support for your start-up, Get Ahead can help. Our team are all experts in their fields, including finance, marketing, admin, and social media. We can put sustainable systems in place, like setting up customer relationship management software and creating spreadsheets for you to populate.

We insist that every team member has at least three years’ experience in their field before they join Get Ahead. Many have more than three years! This means that if you get your business support from us, you’ll be working with someone who has not only built up experience in their particular skill, but also has wider business experience to share.

If you’re starting a business this January, Get Ahead could be the support you’re looking for. We strive to bring maturity, experience and perspective to every project, filling in the skills gaps and to help you execute your business idea.

To see how this works in practice, learn how we filled in the gaps for a team of cutting-edge software developers who needed help to market their latest product. Read our case study here.   

How to solve staffing issues is not the first question you want to be asking when you reopen after Christmas. Unfortunately, it often is. Christmas gives many people time to think and re-evaluate, with the result that January is often a key time for employees to give notice and start looking for other jobs.

If you’ve been thrown into a staffing crisis because a key team member has decided to move on, you’re not alone. In this blog, we talk to virtual expert Louisa about the problem and consider different ways to solve staffing issues.

Why is January a key month in staff turnover?

Louisa: I like to use my Christmas break to reflect on the past year and make resolutions for the next year. Lots of working people do, and it’s an important time in goal setting. Unfortunately for employers, it can also lead to employees deciding to take a different direction, leaving your business with a skills gap.

How can we solve staffing issues in January?

Louisa: It’s always a shame to say goodbye to someone with skills and experience that have benefited your business – fortunately, there are a number of solutions available. Above all, stay positive – remember that someone leaving always creates opportunities. For example, filling the skills gap could mean a promotion for the right team member. You could also change a process or introduce an efficiency.

When I encounter businesses with a skills gap, I usually suggest the following solutions:

Training and promotion

Depending on your business and your team, training up another member of staff could fill the gap. This can be a cost-effective solution, as well as creating an opportunity for an established member of staff to develop their skills. Opportunities like this can make your staff members feel valued and could help minimise future staff turnover.

On the other hand, if your existing team are already at capacity, you will have to bring in outside help.  

Recruitment

With an obvious gap in your team, you could also recruit a new member of staff. This is a good solution if you’re confident that the role you’re recruiting for is very similar to that held by your outgoing team member. It’s also good if your business is secure and you’re confident you will have the budget to cover the role.

The downside of recruitment is that there are costs associated with advertising the role, as well as time lost from core business while you follow the recruitment process. It’s also important to remember that your new recruit won’t necessarily be able to bring value to the business straightaway. They might need to learn the ropes before you’ll see a return on your recruitment investment.

Outsourcing

Outsourcing is when you pay an outside person or organisation to provide a particular skill or service. It’s a great solution if you have a short-term skills gap…or if you don’t know how long you’ll have the skills gap for. Unlike using a temp, outsourcing is completely flexible and you only pay for completed work. For example, if you outsource the outgoing team member’s responsibilities and then find that some of them are no longer relevant, you can simply turn off that part of the service.

If you outsource to an agency like Get Ahead, your local regional director will hand pick a team of experts to cover all the support you need. This means that you could spread one person’s hours across three people, and get an exceptional standard of work from each one. And if your virtual support shows you a more efficient way of doing something, you are welcome to adopt it – this could change the whole outlook of your business.

Whenever I’m asked to slot into a new business at short notice, I’ve learned to quickly pick up on the culture as well as delivering the best work I can. This means – like all Get Ahead’s virtual experts -I can hit the ground running when I start working for a new client.

Best of all, there’s no long contract, so if you unexpectedly fill your skills gap with a permanent staff member, you can simply switch off the outsourced work while keeping within your staffing budget.

Outsource support to Get Ahead

If you think Get Ahead could be the solution to your skills gap, we’d love to help! Get in touch today or explore our site to find out more. You can also find us on LinkedIn where we share loads of news and tips for business owners.