Category: Holiday cover

How to solve staffing issues is not the first question you want to be asking when you reopen after Christmas. Unfortunately, it often is. Christmas gives many people time to think and re-evaluate, with the result that January is often a key time for employees to give notice and start looking for other jobs.

If you’ve been thrown into a staffing crisis because a key team member has decided to move on, you’re not alone. In this blog, we talk to virtual expert Louisa about the problem and consider different ways to solve staffing issues.

Why is January a key month in staff turnover?

Louisa: I like to use my Christmas break to reflect on the past year and make resolutions for the next year. Lots of working people do, and it’s an important time in goal setting. Unfortunately for employers, it can also lead to employees deciding to take a different direction, leaving your business with a skills gap.

How can we solve staffing issues in January?

Louisa: It’s always a shame to say goodbye to someone with skills and experience that have benefited your business – fortunately, there are a number of solutions available. Above all, stay positive – remember that someone leaving always creates opportunities. For example, filling the skills gap could mean a promotion for the right team member. You could also change a process or introduce an efficiency.

When I encounter businesses with a skills gap, I usually suggest the following solutions:

Training and promotion

Depending on your business and your team, training up another member of staff could fill the gap. This can be a cost-effective solution, as well as creating an opportunity for an established member of staff to develop their skills. Opportunities like this can make your staff members feel valued and could help minimise future staff turnover.

On the other hand, if your existing team are already at capacity, you will have to bring in outside help.  

Recruitment

With an obvious gap in your team, you could also recruit a new member of staff. This is a good solution if you’re confident that the role you’re recruiting for is very similar to that held by your outgoing team member. It’s also good if your business is secure and you’re confident you will have the budget to cover the role.

The downside of recruitment is that there are costs associated with advertising the role, as well as time lost from core business while you follow the recruitment process. It’s also important to remember that your new recruit won’t necessarily be able to bring value to the business straightaway. They might need to learn the ropes before you’ll see a return on your recruitment investment.

Outsourcing

Outsourcing is when you pay an outside person or organisation to provide a particular skill or service. It’s a great solution if you have a short-term skills gap…or if you don’t know how long you’ll have the skills gap for. Unlike using a temp, outsourcing is completely flexible and you only pay for completed work. For example, if you outsource the outgoing team member’s responsibilities and then find that some of them are no longer relevant, you can simply turn off that part of the service.

If you outsource to an agency like Get Ahead, your local regional director will hand pick a team of experts to cover all the support you need. This means that you could spread one person’s hours across three people, and get an exceptional standard of work from each one. And if your virtual support shows you a more efficient way of doing something, you are welcome to adopt it – this could change the whole outlook of your business.

Whenever I’m asked to slot into a new business at short notice, I’ve learned to quickly pick up on the culture as well as delivering the best work I can. This means – like all Get Ahead’s virtual experts -I can hit the ground running when I start working for a new client.

Best of all, there’s no long contract, so if you unexpectedly fill your skills gap with a permanent staff member, you can simply switch off the outsourced work while keeping within your staffing budget.

Outsource support to Get Ahead

If you think Get Ahead could be the solution to your skills gap, we’d love to help! Get in touch today or explore our site to find out more. You can also find us on LinkedIn where we share loads of news and tips for business owners.

 

 

 

How do you say thank you to staff at Christmas? And with all the restaurants taking Christmas bookings since the summer, what do you do if you’ve left it too late to fix a party?

If you’re stuck for ways to show your team some appreciation this Christmas, or you need some last-minute ideas, help is at hand. We caught up with business development manager Melanie who shared her top ideas for team bonding, seeing your staff as real people and generally having fun at Christmastime. 

Why does employee appreciation matter?

Melanie: Showing your employees that you care goes a very long way. It’s a great way to build staff loyalty which can increase productivity and staff retention. What you do doesn’t have to be expensive as long as your team can see that you’re sincere. 

In my work as a business development manager, I’ve seen how breaking down barriers and meeting staff on a non-work level can really help a business. When there’s a staff party – even something as simple as playing board games together – job titles disappear and you’re all just people together. This is how to really start getting to know your team, understanding what pressures they’re under outside of work, and learning what’s really important to them too. 

Once you’re on the road to getting to know your staff on a more personal level, you’ll probably find management easier. Flexing round someone who is balancing paid work with being a carer, for example, is much more likely to bring out their best side. You can keep all their drive and talent within your own organisation, while supporting them in their personal life too. 

How do you say thank you to staff at Christmas?

Melanie: There are lots of ways to thank your staff! 

  1. Say thank you. 

It’s simple and it works. Write it in a card or say it out loud, but make a point of it – it goes a long way. 

  • Plan a celebration

Even if you’ve left it too late to book a party, escape room or cocktail class, you can still get together with your staff. If you have a business premises, hold your party there. Prosecco and crisps go a long way, and there’s nothing to stop you laying on more of a spread if your budget will allow. Remember to provide something festive and alcohol-free for any colleagues who aren’t drinking. 

You know your team. If you think a structured activity could help break the ice, a quiz or a games night is cheap and easy to organise. And if you’re an outdoorsy lot, go on a walk together – you could even “give something back” and do a litter pick at the same time. 

  • Volunteer together

Christmas is a busy time for loads of charities – why not check out corporate volunteering opportunities near you? Volunteering is a great way to bond as a team and have a laugh, helping your community at the same time. 

  • Support a new cause

Show your support for the causes or events that your employees take part in at Christmas. This can be a great way to show you value what your employees do outside of work, as well as supporting a new charity or organisation.  For example, one of our team sings with the Lloyds Choir and we’re all going along to their Christmas carol concert – really looking forward to it! 

Say thank you to your staff at Christmas

Whatever you plan for your staff at Christmas, think about who they are and what they’d enjoy. Personalising your thanks makes it much more meaningful. In turn, this can make it go further and help you bring out the best in your employees. 

We’ve put together loads of Christmas resources to help business owners during this busy time! If you found this blog useful, check out these ones too:

Take a break from work over Christmas

Connect with your business family

Top tips for using social media over Christmas

Christmas cheats for business owners

It’s nearly time to get your business ready for Christmas. From essential health and safety to sharing the festive spirit, there’s always a lot to do. So here’s a little pre-Christmas present from Get Ahead – our Christmas checklist for business owners. 

Health and safety

If you have a business premises like a shop, factory or office, it’s important that it remains safe and secure when you’re closed. Christmas falls on a Monday in 2023, so you might be closed for four days or more. 

Remember to turn off the regular lights and turn on the security lights. Set the heating so it kicks in if temperatures drop – you don’t want to come back to frozen or leaking pipes. 

Depending on your business and what you offer, you or a team member might be “on call” over the Christmas break. Make sure the right people know who this is. If necessary, include the on-call person’s phone number on your emergency plan, answerphone message or email auto-reply. 

Outsource your office cover 

Get Ahead has a range of office services to keep your business ticking along when you’re closed. We provide inbox monitoring so the important messages don’t get lost in the sea of junk mail. And our phone answering service means there’s always a professional response to any inquiries that come in over Christmas.  

Holiday and Christmas cover from Get Ahead can be set up in as little as one day – please get in touch if you’d benefit from our support! 

Add a Christmas message to your website

If you’re closing over Christmas, it’s a good idea to let your community know via a message on your website. This should help you take the break you deserve over Christmas, as well as being good customer service. 

Write a Christmas message to your clients and customers

Your business would be nothing without your customers and clients. Take some time this December to thank your business community for their support over the past year, and wish them a very merry Christmas!  

Set your email auto-response

If you’re lucky enough to not have to check emails over the Christmas break, remember to set up an auto-reply to let your clients, customers and business family know. Get Ahead are great advocates of taking time off, so if you’re able to take a Christmas break, make it a complete switch-off.

Word your out-of-office carefully. Don’t promise to reply if you don’t intend to. We’ve noticed that the number of Get Ahead clients taking a complete break over Christmas has increased every year. So please don’t feel guilty for taking time off – lots of others are too! 

If you do need to leave an emergency phone number (see above), be clear that it’s for emergencies only. 

Check the fridge before you lock up the office. 

If you’re closing for ten days over Christmas and New Year, please, please take the milk home when you lock up. Throw out anything that’s not going to survive the Christmas shut down and enjoy (literally) a fresh start to the New Year! 

Get your business ready for Christmas with support from Get Ahead

If you have outstanding work you need to finish before Christmas, Get Ahead are here to help. We can cover your back-office responsibilities so you can get on with your core business, tying up loose ends before you take a complete break. Explore our site to find out more, or contact your local regional director today. 

Feeling overwhelmed is increasingly common. Modern life (and sometimes social media) can have us worrying that we’re expected to be dynamic business owners, committed parents, interesting members of society and willing volunteers all at the same time. But the truth is, there are only so many hours in the day. No one can do everything. 

The worst thing about feeling overwhelmed as a business owner is that we can’t see the wood for the trees. But that’s where Get Ahead comes in. Of course, we’re there for people who phone us up and ask us for straightforward social media management. But we also love it when business owners come to us to say they know they need help but they don’t know where to start. When this happens, our regional directors draw on their own knowledge and experience, as well as the expertise within our team, to help a business owner find a way through.

In this blog, we talk to Sarah Yandell, one of our regional directors, about how to manage feeling overwhelmed and how Get Ahead can help.

Why do business owners feel overwhelmed?

Sarah: Running a business is hard work! No matter how experienced you are, there will always be responsibilities you love and others you struggle with. 

Another problem with running a business is that you don’t get paid holiday, sick leave or compassionate leave – I’ve met people who are trying to keep going when it’s really time to take a break. These pressures can leave you feeling overwhelmed. 

If you’re really overwhelmed, you might not be thinking very rationally and it can be difficult to get your priorities in order. 

What to do if you’re feeling overwhelmed as a business owner

Sarah: Be strong and take a break. It can be really hard to do when you’ve got an ever-lengthening list of jobs, but remember that you’ll work more effectively if you recharge your batteries. Often, stepping away from work can give you the sense of proportion you need. It can help you see where the problem really lies; it can also help you work out “what will make the boat go faster.”

Talking to someone can also help. Depending on the structure of your business, you might be able to talk to colleagues. And if you work alone, talk to a friend – a different perspective can be very refreshing. Remember, talking about difficulties and asking for help is a strength, not a weakness. You might be surprised at where the help comes from too. 

Often, talking to someone can help you find your priorities. Once you’ve found them, don’t try to fix everything all at once. If you’re overwhelmed at work and you’ve got other commitments too, focus your efforts on the most important thing first. For example, you can’t move offices, employ new staff and experiment with a new social media channel when your invoicing system isn’t effective. Put everything else aside and get on top of the invoicing first!  

How does Get Ahead support business owners who feel overwhelmed?

Sarah: When a business owner client comes to me because they’re feeling overwhelmed, my first instinct is to help. I ran a variety of businesses before I joined Get Ahead and I know from experience that it’s not always easy. When I meet a client for the first time, I always start with an informal chat. This is because trust is so important if we’re going to get you through this crisis and running your business effectively – locking you straight into a contract is unlikely to help your stress levels. 

Once we feel we can work together, I listen to you describe your business, the challenges you’re facing and how you feel about them, and start to put together a proposal. Like you, I’m not an expert in every area of running a business, so I also ask Get Ahead’s team of virtual experts to help me identify the best solution for your needs. 

It’s worth noting that the proposal is very flexible. I often start by offering a basic service like diary management, and you can add to that over time if you want to. And if we start off providing a service that you later don’t feel you need, you can simply switch it off. I manage the relationship with the virtual experts, so you don’t have to worry about an awkward conversation if you feel it’s time to bring the support to an end. 

Resources to help you when you’re feeling overwhelmed as a business owner

Sarah is our regional director for Suffolk and Essex, but her supportive approach is what you can expect from any of our team. Get Ahead are here to support business owners in any way we can – here are our top resources to help you when you’re feeling overwhelmed:

Case study: personal branding coach in Yorkshire

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Our telephone answering service is UK-based support for your business. One of our most popular services, we provide call answering for a wide range of clients. Some only use us once a year to cover the telephone answering while they’re abroad. Others use Get Ahead for other services and bolt on telephone answering when they need it.

In this blog, we look at how an outsourced telephone answering service can help your business and how it works in practice.

How does a telephone answering service help your business?

The invention of smart phones means that fewer people need an answering service than in days gone by. But telephone answering is still an essential business tool, particularly if you’re a solopreneur or work alone. Yes, you can answer your phone while you’re on holiday, but what if you’re swimming in the sea, meditating on a retreat or screaming on a roller coaster with your amazing family?! A proper holiday is one where you don’t take work calls. You need to recharge your batteries and reconnect with both yourself and the people you care about. Ultimately, it helps your business too. When you go back to work refreshed, you’ll be able to give your business and customers the attention they deserve. This will often translate into business growth. Trust us, breaks are important!

So, what you do you do instead of answering a work call? You don’t want to just leave your customers a recorded message. Quite frankly, it’s not good customer service. It’s impersonal and one message might not fit all callers. If your customers need reassurance, there’s no one to give it. And if disaster strikes, you won’t hear about it until you get back.

But a UK-based telephone answering service offers a better solution. The call will be answered by a real person, working as an extension of your business. They can take messages and provide reassurance that you will deal with the query on your return. They can defuse difficult calls and – if necessary – contact you to report emergencies. How does a telephone answering service work? Our telephone answering service works like this. If you’re new to Get Ahead, contact your local regional director here to get started. And if you’re an existing Get Ahead client, just get in touch with whoever your usually deal with! The regional director will take details about the duration of your holiday, what you would like the call handler to say and any other action they need to take.

Then you simply divert your work phone number to our call centre (don’t worry – it’s very easy and you’ll receive full instructions!). Our call handlers will answer the phone with the name of your business and whatever professional greeting you like to use. They will take messages, and when you return to your desk, the messages will be there, waiting for you.

PS – going on holiday tomorrow? Don’t worry – we can get you set up with our phone answering team in as little as 24 hours!

Outsource social media and you’ll have complete peace of mind that your followers will stay engaged even when you’re on holiday. But outsourcing is just part of the solution. There is still a lot you can do yourself to keep your social accounts ticking over while you’re taking a break.

In this blog, our social media expert Leah outlines practical steps you can take to ensure your posts are consistent while you’re away. 

Value your break

You need a holiday. Smartphones and connectivity mean that it’s very easy to find yourself working while you’re away. But working on holiday means you don’t get the complete break we all need. So before you go away, put whatever you need to in place so you can switch off. Just because you can update your business Instagram from the beach, it doesn’t mean you should. 

Assess the potential risks

Depending on your business, you might choose to do a full risk assessment of your social media before you go on holiday. For example, if you receive most of your customer communication via your Facebook page, an unanswered complaint could create serious problems for your business. If this is the case, you should consider outsourcing your social media to someone like me. I can keep up with responses while you’re away so you have complete peace of mind. 

Even if neglecting your social media won’t have serious consequences, it’s still important to consider what could go wrong. This is because knowing how serious (or trivial) the outcomes could be will help you decide whether you should “just check your LinkedIn” while you’re on holiday or if you can switch off for a week without any negative impact.

Share your “out of office”

If your business will completely close while you’re away, putting up an “out of office” post will let your online community know. As a small business, your clients and customers will probably appreciate your honesty – it’s always valuable to connect with people on a personal level. 

Delegate to ChatGPT

If you don’t have time to write fresh social media content before you go on holiday, you could get ChatGPT to do it for you. The customer service AI can write on-brand posts, sharing your key messages.

Only choose this option if you’re already familiar with ChatGPT – if you’re new to it, you could lose valuable time working out how to get it to write what you want. 

It’s also important to check what it has written before you let it post for you. AI is a good servant but a bad master – don’t assume that everything ChatGPT writes is correct.

Find out more about Chat GPT here.

Schedule your content

Scheduling content has been a game changer for social media. It allows business owners to schedule a big batch of posts all at once, which roll out one by one across your social media channels. This works well if you have a busy week but it’s also a huge advantage when it’s time to go on holiday. Simply schedule your posts for the duration of your holiday so your posting remains consistent even when you’re not there to do it in real time. 

Scheduling content is not entirely risk-free – the last thing you want to do is schedule something controversial when you won’t be there to deal with your community’s response. Instead, stay safe with tried and tested, on-brand content. Maybe repost a successful blog, or share links to specific products or services.  

Outsource social media while you’re on holiday

The safest option is to outsource your social media for the duration of your holiday. This will mean that a real person (maybe me!) will post for you regularly throughout your break, providing seamless communication with your community. I can adjust scheduled content if something unexpected happens and respond to comments while keeping your brand message consistent. 

Outsource social media

Outsourcing social media is one of our most popular forms of business support. We offer the same flexible service for large and small businesses, ranging from one-off holiday cover to a full circle service. Find out more about our social media support here.  

PS – if you’re going on holiday tomorrow, we’ve put together our top out-of-office hacks here!

If you own a public-facing business, a bank holiday may provide you with some great opportunities to generate more revenue and connect with new customers. However, in spite of the obvious advantages to opening your small business on a bank holiday, business owners may have questions about the legality of opening, employment rights, annual leave and overtime pay.  

This blog looks at small business rules and best practice for bank holiday opening.  

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As outsourcing experts and flexibility champions, the team at Get Ahead can see many reasons why delegating admin to a virtual PA (also known as a virtual assistant) is great for your business. It’s worth noting that we outsource our admin to our own remote team, doing just what we recommend to our clients and reaping the same benefits.

Here are the top reasons working with a VA is an efficient solution for your business.

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One of the headaches of running your own business is staying on top of the admin. However, it’s not as big as the headache you find yourself with when you can’t find a vital file or you’re late with your tax return. Admin may not feel as important as your core business, but it still has to be done.

Here are our five top tips for staying on top of business admin:

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You’ve fulfilled your dream of working for yourself and being your own boss. This is great news – we’re thrilled for you! But we also know that working alone can be tough. This applies to people in many professions, but particularly business coaches and life coaches, who give so much support to others that they sometimes neglect their own businesses.

In this blog, we look at ways to make working for yourself as fruitful and efficient as your business deserves.

The advantages of working for yourself

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