Maintain your reputation and learn from experience
Managing interview feedback goes both ways. Feed back to candidates for their own awareness and development. Listen to the feedback you receive too – refine your recruitment for next time.
Giving feedback to candidates
Giving feedback is something many of us struggle with. For most of us, it’s against our instincts to say something negative to someone we don’t really know. How many times have you rejected a candidate but just told them, “The person we chose was a better fit for our team?” This was your opportunity to support someone on their career journey but a general answer doesn’t give them anything to learn from.
Constructive feedback is not the easiest to give or take, but it’s very useful in the long run. If you’re nervous about giving feedback, our recruitment experts can coach you in what to say, helping you keep your comments professional, focused and constructive. You can even outsource the feedback altogether, letting our team deliver the news and feedback simultaneously.
Receiving feedback from candidates
The feedback employers receive from candidates is also extremely valuable. It can give you insights into candidates’ motivations, as well as your recruitment process. This data can help you improve the way you advertise posts, create shortlists and choose candidates in future.
If a candidate has decided not to take a job, their feedback will tell you why. It might be about the salary, but not always. Maybe they felt there was a disconnect between themselves and the role. Or maybe it was a practical reason like too many days in the office, or an emotional reason like a bereavement.
Our recruitment experts can help you structure a conversation with a candidate so you ask the right questions and gain the information you need. Alternatively, we can have that conversation for you and relay what we learn.
Feedback is an important way to develop talent for the future – maybe the person you rejected is worth connecting with again in a year’s time. And candidate feedback helps refine the recruitment and selection process so you can make it even better next time.
If you think you could benefit from our feedback management services, we’d love to hear from you. Complete our contact form or call our head office – we’ll connect you with your local regional director.
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