A room full of people who actually listen to each other is still worth more than any amount of scrolling

I hosted my first networking event in 2011, back when “networking” wasn’t something founders talked about doing strategically, it was just something you did or didn’t do. It was called Ladies at 11, launched for one of my early clients: an all-women group, membership-based, visitors welcome, monthly, with the classic elevator-pitch-round-the-room format that most business networking still ran on at the time. The business behind it folded after about eighteen months. By then I’d worked out that I loved hosting networking events far more than I’d expected to.

So I didn’t stop. Ladies at 11 morphed into a partnership with The Best Of Guildford to become Guildford Ladies, another all-women, paid, structured group, which I ran alongside Sally Castro-Gouveia for several years. Around the same time I helped Paul Bridgland get Connect Surrey off the ground: fortnightly breakfast networking, paid membership, elevator pitches again. Different rooms, different formats, but the same underlying instinct each time. Get people talking to each other properly, and good things tend to follow.

Where the free, informal version came from

In 2019 I noticed something the paid, structured model wasn’t covering. I’d been along to LinkedIn Local Farnham and liked how informal it felt against everything I’d run up to that point. No membership fee, no pitch round, just people who’d connected online finally meeting face to face. I brought the format to Guildford, and it grew quickly enough that we soon outgrew our first venue.

With that growth came the realisation that I had a great way to put a spotlight on local venues that deserved more footfall. Over the years we’ve built genuine partnerships with a real range of venues: hotels like The Harbour, the Holiday Inn and The Mandolay, pubs and clubs, co-working spaces, restaurants and cafes such as Mandira’s Kitchen, even a care home and a golf club. The full list is probably a post of its own, but the aim behind it hasn’t changed: give a local venue a room full of potential new customers, and give the meeting itself a fresh setting each time.

Another interesting change came a little later. Those early LinkedIn Local meetings were all evenings, and I started noticing who wasn’t in the room anymore: many of the women who’d been core to Ladies at 11 and Guildford Ladies simply weren’t showing up. So we added morning meetings. They turned out to be some of the most successful sessions we run, especially for women, and it’s probably the single change I’m proudest of making to the format over the years.

This was also the catalyst for Get Connected, set up by our Get Ahead Regional Directors Kristy Roff and Suzanne Evett. In collaboration with Metro Bank the Get Ahead team now run more than twenty free networking meetings a month across the country.

Keeping the room together through lockdown

When lockdown hit, I made a decision that shaped everything that came after. Rather than let years of momentum and connection quietly evaporate, I moved LinkedIn Local entirely online. We used Zoom’s breakout room function, with trusted regulars hosting their own rooms, and one of our GAVA Virtual Experts facilitating in the background so the technology never got in the way of the conversation.

Networking during Lockdown. That could have been a Talking Heads song...

(Networking during Lockdown by Talking Heads)

Those online meetings became a genuine monthly highlight for a lot of people, at a point when very little else was. They also did something I hadn’t expected: they pulled in people from well beyond Guildford, since geography stopped being a barrier the moment the meeting was on a screen rather than in a room. When lockdown finally ended, we came back in person with a community that had properly bonded through a difficult stretch of time together. If anything, we came back stronger than we went in.

What’s stayed the same

A handful of small habits have become part of the fabric of these meetings over time, and I don’t think any of them were planned so much as noticed and kept. Handwritten name badges rather than printed ones. Someone on the door at every meeting, so nobody arrives and has to work out where to stand on their own. An explicit no-pitching rule. None of it is dramatic, but it adds up to a room people come back to because they made a friend last time, not just a contact. That’s really the belief underneath all of it: these meetings are about connections and friendships first, and business, when it comes, comes as a byproduct rather than the point.

Vicki Moore is a wonderful example. She runs a branded chocolate bar business called All About The Wrapper, and I met her at a Guildford networking meeting years ago. She’s become a truly supportive friend since, not just a name in my contacts list.

Client relationships have started the same way. KJ Smith are one I can name, with our first meeting in a LinkedIn Local room rather than through anything that looked like a sales conversation.

What founders get wrong about networking

The two mistakes I see most often are related. Some people arrive expecting to walk out with business in hand from the first meeting, and get discouraged when that doesn’t happen. Others get so anxious about their own thirty seconds, wherever the format still calls for a pitch, that they stop listening to anyone else’s. Both come from treating the room as a transaction rather than a relationship.

The other thing I’d tell any founder starting out is that not every networking event suits every person. Some people thrive somewhere more formal, BNI is the obvious example, and that’s completely fine. Part of getting real value from networking is finding the room that actually suits how you work, rather than assuming the first one you try is the one that should fit.

The bit I don’t usually say out loud

One honest downside: some people assume that hosting is simply my job, something I do because it’s work rather than because I choose to. It isn’t, and managing that assumption, gently and repeatedly, is something I still have to work on.

Still evolving

In the last few years we’ve introduced sponsorship into the format, and put real thought into it. We built a proper sponsor pack, designed to help a sponsoring business get the most out of what’s still a small investment. It works because the audience behind it is real: our Linked In page alone has grown to nearly three thousand followers, and our mailing list means a sponsor gets seen well beyond whoever happens to be in the room that day. It’s a way of keeping the free, no-pitching spirit of the meetings intact while still giving something back to the businesses that help make them possible.

Our evolution hasn’t stopped. We’ve recently gone live with our new Link Up brand, the next step on a journey rather than a departure from anything that came before it. The name changes. The reason I keep turning up consistently for every meeting doesn’t.

Fifteen years on from a hired room in Guildford and a membership-only ladies’ group, my conservative estimate is that I have hosted in excess of 250 networking meetings in that time. The thing that hasn’t changed since 2011 is the reason I keep doing it. A room full of people who actually listen to each other is still worth more than any amount of scrolling.



Community Is a Commercial Strategy (Not Just a Nice Idea)

In my last piece, I talked about how – even in a world increasingly shaped by AI – buying decisions are still human.

People don’t just buy information. They buy trust. They buy reassurance. They buy confidence.

And that trust rarely appears out of nowhere. It’s built in community.

Community Isn’t Soft – It’s Strategic

We often talk about community as though it’s a “nice extra.”

Networking meetings. Local forums. Industry events. Expos. Online groups.

But for small business owners especially, community is one of the most commercially powerful growth tools available.

Because business isn’t built in isolation.

It’s built in rooms. In conversations. In shared experience. In relationships.

Trust Is the Real Shortcut

In an automated world, buyers are overwhelmed with options.

AI can generate comparisons. Search engines surface thousands of providers. Websites promise everything.

But when someone has met you, spoken with you, or seen how you show up in a room, something changes.

You’re no longer just another option. You’re familiar. And familiarity builds trust faster than any algorithm.

Community accelerates that trust. And trust accelerates decisions.

Why Community Reduces Friction

Growth isn’t always about bigger marketing budgets or more automation.

Sometimes it’s about reducing friction in the decision-making process.

When someone already knows:

  • How you think
  • What you stand for
  • The way you support others
  • The quality of your conversations

The sales cycle shortens. Because the relationship has already started.

I see this regularly.

The initial conversation isn’t about proving credibility. It’s about exploring fit.

That’s a very different starting point.

Collaboration Over Competition

One of the things I value most in the local business community is the willingness to collaborate.

The right room shifts your perspective.

You realise:

  • You’re not the only one navigating growth challenges.
  • Others have solved problems you’re currently facing.
  • There’s space for more than one of us to succeed.

Community isn’t about handing over your clients. It’s about strengthening the ecosystem.

When businesses collaborate well:

  • Referrals increase
  • Solutions improve
  • Clients receive better outcomes
  • Everyone grows more sustainably

That’s not sentiment. That’s commercial logic.

The Confidence Factor

There’s also something less measurable but just as powerful. Confidence.

Running a business can feel exposed, particularly when you’re:

  • Enhancing your offering
  • Launching something new
  • Creating an additional revenue stream
  • Stepping outside your comfort zone

Those are the moments when hesitation creeps in. And hesitation, as we explored in Part 1, can stall growth.

Community reduces that hesitation. Having people in your corner – people who understand your world – changes how confidently you move forward. And confident decisions are usually better decisions.

Where My Role Fits

As a Regional Director at Get Ahead, I see my role as part of that wider ecosystem.

Yes, I match businesses with the right Virtual Experts.

But that process doesn’t start with a proposal. It starts with a relationship.

Often, by the time someone approaches me about support, we’ve already had conversations in community settings. We’ve discussed challenges informally. We’ve explored ideas. We’ve built trust.

So, when the time comes to talk commercially, it doesn’t feel like a sales process. It feels like the natural next step.

That’s the commercial power of community.

Community Is a Growth Multiplier

Community builds visibility. Visibility builds familiarity. Familiarity builds trust. Trust drives decisions.     
Decisions drive growth.

For business owners  especially, that chain reaction matters.

Community show up consistently
Visibility people know you exist
Familiarity people know how you think
Trust decisions feel safer
Growth the commercial result

You don’t need to be everywhere.

But you do need to be present. Consistently. Genuinely. With the intention to contribute, not just transact.

Because in an increasingly automated world, the businesses that thrive will be the ones that combine efficiency with connection.

Technology can scale your systems. Community scales your reputation. And reputation scales your business.

Looking Ahead

In the next part of this series, I’ll explore why bespoke support beats off-the-shelf solutions – and why fit matters more than features when you’re building something that lasts.

Because growth isn’t just about access to talent.

It’s about the right talent, at the right time, in the right way.

If you’re building your business and wondering whether you’re trying to do too much alone, let’s have a conversation. Sometimes the most strategic move isn’t another system. It’s the right connection.
kristy@getaheadva.com or book in a chat –  Calendly – Kristy Roff

About the author

In Your Corner – The Human Side of Growth

A four-part series exploring why human connection, community, and the right support still define how growing businesses succeed – even in an age of automation.

  1. In a World of Artificial Intelligence, Human Connection Still Wins the Buying Decision
  2. Community Is a Commercial Strategy (Not Just a Nice Idea)
  3. Bespoke Beats Off-the-Shelf: Why Fit Matters More Than Features
  4. You Don’t Need More Pressure – You Need the Right People in Your Corner

In a World of Artificial Intelligence, Human Connection Still Wins the Buying Decision

AI is transforming how businesses automate marketing, customer service and operations. Online ‘chatbots’ can answer questions instantly, booking systems automate entire customer journeys, and algorithms increasingly anticipate what customers ‘might’ want before they even ask.

For many businesses, this is a huge step forward. Efficiency matters. Speed matters. Convenience absolutely matters.

At Get Ahead, we embrace technology where it genuinely adds value.

But in conversations with business owners every week, one thing remains consistently true:

People still want people.

Automation can deliver information quickly, but when decisions become important or complex, buyers still look for reassurance, interpretation and human guidance.

Why Human Connection Still Matters in an AI-Driven Business World

Artificial intelligence can streamline many parts of the buying journey, but it has not changed the psychology behind decision-making.

Buying decisions remain fundamentally human.

Even in B2B environments. Even at board level. Even when budgets are under scrutiny.

Customers still ask themselves questions like:

  • Do these people understand my situation?
  • Do they genuinely understand my business?
  • Can I trust their advice?
  • Will someone guide me if things change?

Technology provides information. People provide interpretation and reassurance.

That distinction matters more than many businesses realise, as it creates confidence

When the Buying Journey Quietly Stalls

Have you ever abandoned a booking because you couldn’t ask the question you actually needed answered?

Perhaps it was a restaurant reservation. You wanted to check something specific, dietary requirements, accessibility, a quieter table, or arrangements for a special occasion.

Instead, you were directed to:

  • an automated booking system
  • a chatbot with limited responses
  • or a FAQ page that didn’t quite address your situation

So, you paused.

You hesitated.

And often, the booking never happened.

That moment is incredibly important in the buying process.

It’s not necessarily that the system is bad. It’s that reassurance, clarity and therefore confidence is missing.

Automation speeds processes, but human guidance speeds decisions.

The Hidden Drop-Off in the Sales Process

In discussions with SME leaders, one recurring theme appears: prospects quietly drop out of the buying cycle.

Not because the service is wrong. Not because the price is unacceptable.

But because they don’t feel confident making the decision.

They may feel:

  • unsure about what level of support they need
  • uncertain whether the solution fits their business
  • worried about making the wrong choice

So they pause.

And in business, hesitation is expensive.

Many sales cycles stall not because of price, but because buyers lack confidence in the decision.

In a world of automation, the gap isn’t information.

The gap is interpretation.

How Businesses Should Combine AI and Human Expertise

For growing SMEs, the real question is not whether to use AI or human support.

The most effective organisations combine both.

AI can help businesses:

  • process information quickly
  • automate routine tasks
  • improve operational efficiency
  • scale marketing and customer service

Human expertise, however, remains essential for:

  • interpreting complex situations
  • building trust and relationships through authenticity
  • guiding strategic decisions
  • providing reassurance during change

The strongest organisations combine intelligent systems with human judgement.

Where a Regional Director Adds Value

As a Regional Director at Get Ahead, my role is not simply to sell a service.

My role is to guide a decision.

Often, a business owner initially believes they need one specific type of support, perhaps marketing assistance or administrative help.

But after a deeper conversation, the real pressure point may be something different:

  • operational capacity challenges
  • inconsistent internal processes
  • HR foundations that need strengthening

There is rarely an off-the-shelf answer. There is conversation. There is context. There is nuance.

A Regional Director helps business owners:

  • understand their operational pressure points
  • identify the right expertise for their stage of growth
  • match the right Virtual Expert to the role
  • guide the process from first conversation to confident decision

The role of a Regional Director is to translate complexity into clear, confident next steps.

AI may help shortlist options.

But it cannot sit across the table and explain why one option truly fits a business better than another.

The Human Side of Growth

This article is the first in a short series exploring the human side of business growth.

Future articles will look at:

  • why community plays a powerful role in business success
  • why bespoke support often outperforms generic solutions
  • why leaders need the right people around them as their businesses evolve

Technology will continue to evolve, and it should.

But the businesses that stand out will be those that combine efficient systems with genuine human connection.

AI may be leading the way.

But people still close the deal.

If you’re reviewing how automation, AI or outsourced expertise could support your business growth, I’m always happy to have a conversation. You can reach me via kristy@getaheadva.com or book in a chat –  Calendly – Kristy Roff

No hard sell.

Just clarity.

Key Takeaways

  • AI is transforming how businesses automate operations and customer interactions
  • Buying decisions are still strongly influenced by trust and reassurance
  • Many sales cycles stall because buyers lack confidence in their decision
  • Human guidance helps customers interpret information and move forward
  • Businesses that combine AI with human expertise create stronger relationships and better outcomes

Frequently Asked Questions

Does AI replace human sales conversations?

AI can automate customer service responses and provide product information, but complex buying decisions still rely on trust and reassurance. Human interaction remains essential when businesses are making strategic choices.

Why do customers still want human interaction?

Customers often need context, nuance and reassurance when making decisions. Human conversations allow them to ask detailed questions and build confidence in the outcome.

How should SMEs combine AI and human expertise?

Successful businesses use AI to improve efficiency while relying on experienced professionals to guide decisions, interpret insights and build relationships.

What does a Regional Director do in business support?

A Regional Director works closely with business owners to understand their challenges and match them with specialist expertise that fits their business stage, culture and operational needs.


About the Author

Learn more about Kristy here


In Your Corner – The Human Side of Growth

A four-part series exploring why human connection, community, and the right support still define how growing businesses succeed – even in an age of automation.

  1. In a World of Artificial Intelligence, Human Connection Still Wins the Buying Decision
  2. Community Is a Commercial Strategy (Not Just a Nice Idea)
  3. Bespoke Beats Off-the-Shelf: Why Fit Matters More Than Features
  4. You Don’t Need More Pressure – You Need the Right People in Your Corner

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Here are our top tips for effective follow ups:

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Here’s how Get Ahead supports businesses at expos.

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In this blog, we look at how to plan promos and pass on some ideas that work too!

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Strategic networking is an important part of the toolkit of our regional directors. Get Ahead is well established in its hometown of Guildford, and the first job our new franchisees face is to spread the word in whatever new locality we are expanding into, from Leeds, South Yorkshire and the Wirral to the branches in the Midlands and the Home Counties.

Here is how strategic networking works for Get Ahead – could it work for your business too?

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