Google is great for recipes and DIY hacks, but not HR advice. 

Here’s why. 

1. HR law changes constantly 

Blogs from 2017 won’t reflect today’s legislation. 

2. You don’t know the source 

Some articles are written by non-experts. 

3. Generic advice doesn’t fit your situation 

HR is context-dependent, business size, history, contracts, policies… 

4. Bad advice can be costly 

A mishandled grievance or dismissal can lead to expensive claims. 

5. You waste time searching 

A 10-minute call with an HR Partner is often faster than an hour of Googling. 

Get trusted answers with the HR Partner package.  

Your onboarding and offboarding processes shape how employees feel about your business, from day one to their last (and beyond). 

Here’s why they matter. 

1. A great onboarding experience boosts productivity 

A great induction process, clear expectations, access to tools, and a warm welcome mean: 

  • Faster ramp-up time 
  • Fewer mistakes 
  • Higher confidence 

2. Poor onboarding creates risk 

Common issues include: 

  • No contracts signed 
  • Missing documents 
  • No policy awareness 
  • Unclear expectations 
  • Lack of system access 

These create confusion and, at times, even legal exposure. 

3. A structured leaver process protects your business 

Without a process, and an exit checklist, things get missed: 

  • Equipment return 
  • Access removal 
  • Final payments 
  • References 
  • Knowledge transfer 

A leaver leaving with system access is a serious risk. 

4. Small businesses benefit the most 

With small teams, the experience of one person has a huge impact on culture. 

That’s why the HR Confidence package includes a full review of your onboarding and leaver processes. And why HR Assist can manage your monthly admin for you.  

If your business is growing and you’ve hired a few employees, an HR audit is one of the smartest investments you can make. 

Here’s what an audit is, and why it matters. 

What is an HR Audit? 

It’s a structured review of your HR documents, processes and compliance. For SMEs, it usually includes: 

  • Employment contracts 
  • Policies & handbook 
  • Onboarding and offboarding 
  • HR admin (tracking holidays, absences) 
  • Record keeping 

Why do small businesses need one? 

1. Laws change, and templates quickly become outdated 

A contract from 2019 may no longer meet current requirements. 

2. Policies drift away from reality 

Businesses evolve, but policies often stay frozen. 

3. Growth exposes gaps 

What worked for 3 employees may not work for 12. 

4. It prevents costly mistakes 

Issues like grievances or disputes are much easier to manage when your documents are strong and compliant. 

What happens afterwards? 

You get: 

  • Updated, compliant HR documents 
  • Clear processes 
  • Confidence that you’re doing things right 
  • A more professional experience for employees 

Exactly what the HR Confidence package delivers.  

Ready for clarity and compliance? 

Explore HR Confidence 

You don’t need HR advice every day, but when you do, you really need it. Here are the moments it’s essential to call an expert. 

1. When an employee raises a grievance 

Even informal complaints need careful handling. 

2. When you’re unsure how a policy applies 

Sickness, leave, flexible working… 

One wrong interpretation can create inconsistency. 

3. When someone’s performance is slipping 

You need to handle this carefully, fairly, and legally. 

4. When conduct becomes an issue 

Lateness, behaviour, attitude? Get advice early. 

5. When someone requests adjustments 

You’ll want to balance support with clear boundaries. 

6. When an employee relationship feels “tricky” 

A neutral expert helps you respond calmly and objectively. 

7. When you feel unsure 

If you’re thinking, “Should I check this with HR?”, the answer is yes. 

The HR Partner package gives you access to experienced HR support in 15-minute segments, so you get exactly the help you need, when you need it.  

SME owners ask HR a lot of great questions. Here are the ones we hear most frequently. 

1. “How does my leave policy work when an employee has caring responsibilities?” 

Answer: You may need emergency leave, parental leave, or compassionate leave. 

2. “Do I need to do anything if someone is often off sick?” 

Answer: Yes, pattern reviews, return-to-work notes, and possibly adjustments. 

3. “How do I run a good appraisal?” 

Answer: Keep it structured, collaborative and forward-focused. 

4. “Can I change someone’s hours?” 

Answer: Only with consultation and agreement. 

5. “What do I say when someone complains about a colleague?” 

Answer: Acknowledge, document, and follow your grievance process. 

All of these situations, and many more, are covered through the flexible support of the HR Partner package. 

Hiring your first employee is an exciting milestone. It means your business is growing and you’re ready for extra support. But it also means stepping into the world of HR, and that can feel overwhelming if you’re not sure what’s legally required. 

The good news? You don’t need a huge HR department to stay compliant. But you do need a few key documents in place before your new team member starts. 

Here are the five essential HR documents every small or new employer must have. 

1. A Legally Compliant Employment Contract 

Every employee must receive a written statement of terms and conditions on or before their first day. This is usually provided as an employment contract. 

A clear, up-to-date contract protects both you and your employee. It sets expectations, reduces misunderstandings, and ensures you’re meeting legal obligations around pay, hours, leave, benefits, and notice. 

Many small businesses rely on outdated templates or copy something from the internet, but an inaccurate contract is one of the most common HR risks. A tailored contract gives you peace of mind from day one. 

2. An Offer Letter 

The offer letter confirms the basics: job title, salary, working hours, and start date. It also sets a positive, professional tone and helps your new employee feel confident joining your business. 

It’s also useful if someone needs written proof of employment before their contract is finalised. 

3. Core HR Policies 

You don’t need a full suite of policies at this stage, but you do need the basics in writing, including: 

  • Disciplinary and grievance 
  • Equality and diversity 
  • Health & safety 
  • Data protection/privacy notice 

These are required by law and form the backbone of your HR compliance. They are also a key part of your employee handbook… 

4. A Basic Employee Handbook 

A handbook doesn’t need to be long or complicated; it simply outlines how things work in your business. The essentials usually include: 

  • Sickness and absence 
  • Holiday and time off 
  • Data protection 
  • Health & safety 
  • Code of conduct 
  • Basic well-being or workplace expectations 

This gives employees clarity and ensures consistency. It also helps you, as the employer, handle issues fairly and legally. 

Think of it as the “how we do things around here” guide. 

5. A New Starter Checklist 

When you’re new to hiring, it’s easy to forget the small but essential steps. A checklist helps you stay organised and cover things like: 

  • Right-to-work checks 
  • Payroll setup 
  • Collecting emergency contacts 
  • Sharing company policies 
  • IT or system access 

It also gives your new employee a smooth, structured onboarding experience, which boosts confidence from day one. 

Need Help Getting These in Place? 

Many new employers don’t realise these documents are required or worry about getting them wrong. That’s where our HR Foundations package can help. 

It includes: 

  • A 30-minute HR consultation 
  • Customised employment contract template 
  • Offer letter template 
  • Basic employee handbook, including a set of core HR policies 
  • New starter checklist 

Everything you need to hire confidently, professionally, and legally, without the stress. 

Find out more about HR Foundations 

Book a free HR consultation 

Small business owners spend hours every week on HR admin without realising it. 

Holiday tracking… 

Sickness records… 

Offer letters… 

Contracts… 

Document filing… 

It all adds up. 

Why HR admin slows you down 

  • It breaks your focus 
  • It interrupts your day 
  • It delays higher-value work 
  • It’s easy to get wrong 
  • It becomes urgent at the worst times 

For many SMEs, it’s the silent productivity killer. 

What you can outsource 

The HR Assist package covers: 

  • Monthly HR admin support 
  • Holiday & absence tracking 
  • Offer letter & contract drafting 
  • Personnel file maintenance 
  • HR reporting 

Think of it as your ongoing HR support team, without hiring.