Never miss a business call, even when you can’t pick up
Get Ahead’s telephone answering service means a real person answers your calls, in your business name, whenever you can’t: when you’re with a client, on a job, out of hours or on holiday. Each message reaches you by email or text, urgent calls come straight through, and there is no long-term contract.
We have relied on the same service for our own phones since 2011. In 15 years, Get Ahead has never missed a call.
Does this sound familiar?
“I’m on site all day, and every call I miss is a job that goes to someone else.”
“I haven’t had a proper holiday in years, because I’m the only one who answers the phone.”
“Our customers ring in the evenings and at weekends, and a voicemail isn’t good enough.”
“When someone’s off sick, the phones are the first thing to suffer.”
If any of these sound like you, a telephone answering service takes the pressure off without the cost of employing a receptionist.
What’s included in our telephone answering service?
Depending on what you need, our call handlers can provide:
- calls answered in your business name, with a greeting you agree
- messages sent to you straight away by email or text
- calls put through to you when you’re free to take them
- appointments booked in your online booking system or calendar
- answers to common questions, orders taken and new enquiries captured
- urgent calls passed to you, or someone you nominate, straight away
- out-of-hours cover, up to 24 hours a day, seven days a week
- holiday, sickness and busy-period cover that you switch on and off as you need it
How does it work?
Your Regional Director talks to you about when you need cover and what your callers usually want, then agrees how calls are answered, what counts as urgent and how you’d like your messages. You divert your landline or mobile using its call divert setting, and your calls are answered from that moment. Turn the diversion off and they come straight back to you. We can often have you covered the same day.
How much does it cost?
You pay a small monthly service fee plus an agreed fee for each call answered. There is no long-term contract, so you can use the service for a fortnight over a holiday, or every day, and stop whenever you like. Your Regional Director will confirm the cost before anything starts.
Why choose Get Ahead’s telephone answering service?
We work with two specialist UK call answering partners, chosen because we have tried and tested them. Their call handlers are trained, based in the UK and handle your callers’ details under UK data protection law. One has answered Get Ahead’s own number for 15 years, so we know exactly what our clients get. The other specialises in out-of-hours cover, and your Regional Director will match you to the one that fits your hours and your callers.
You also get more than a phone line. Your Regional Director knows your business, and phone cover can sit alongside our wider support. At the Leeds office of estate agents Sanderson Weatherall, telephone answering ran alongside an administration Virtual Expert who booked viewings and vetted tenants, and it gave the office the business case for a permanent hire.
“The service Get Ahead deliver allows me, as the director and sales front end, to take time out of the business safe in the knowledge my clients are able to communicate with us and are not going elsewhere.” Mark Warner, Managing Director, Headline Design & Print
Want to know more about how a telephone answering service works, what it costs across the market and how it compares with voicemail and AI? Read our blog on this.
Frequently asked questions
Yes. There is no long-term contract, so you can switch it on for your holiday, a bank holiday or the Christmas closedown, and off again when you’re back.
Yes. Out-of-hours cover is available up to 24 hours a day, seven days a week, depending on your specific needs.
Yes. Landlines, mobiles and internet phone systems all have a call divert setting. Check with your network whether diverted calls are charged.
Calls are answered in your business name with a greeting you agree, so to most callers your business has simply answered the phone.
Call us and test it for yourself
If you’d like your phones covered, we’d love to hear from you. Complete our contact form or call 0330 223 7580, and you’ll hear the service for yourself. We’ll connect you with your local Regional Director.
