Majestic Site Management – virtual assistant services
Majestic Site Management is a business based in West Yorkshire. They offer comprehensive site management solutions, from pre-contract through to health and safety compliance. Their clients are trades within the construction industry, such as roofers, bricklayers and plumbers. These trades need to regularly review and renew their health and safety accreditations from CHAS, SafeContractor and ConstructionLine. Majestic review contractors’ work and carry out the accreditation process on their behalf freeing up their time so they can secure further work.
Challenges
Majestic’s owner, building contractor Lee Marsden, spends most of his working week on construction sites, managing subcontractors and delivering health and safety compliance. Unfortunately, Lee’s commitment to his core offering means that he doesn’t have time to do the extensive paperwork associated with health and safety accreditation. In the past, he had employed a full-time assistant to upload health and safety paperwork and fill in pre-qualification questionnaires. However, the full-time assistant retired, leaving an admin vacuum.
With so much to do, and with Lee being out on site most of the time, the paperwork started to build up. The system for renewing H&S accreditations broke down and Lee recognised that he needed some admin support.
Solutions
Lee approached Get Ahead and we introduced him to virtual assistant Lisa. She has provided virtual assistant services to H&S accredited businesses before so the process was somewhat familiar to her. She quickly brought the situation under control, establishing a system for managing the paperwork and accreditations. This meant Lee could quickly see whether his clients were H&S compliant and which accreditations they held.
Outcomes
Lisa’s new system has been so effective that she now does fewer hours each week than when she started. Setting the system up required considerable focus but once it was in place, it runs itself so well that Lisa’s workload has reduced.
However, Lisa has put the hours she has saved to good use. She now circulates a monthly newsletter to all of Majestic’s clients – some go several months without contact so the newsletter is an important way to keep in touch. This helps Majestic secure repeat business and become the go-to organisation for H&S accreditation.
Majestic has many satisfied client and has received countless five-star reviews to prove it! Lisa understands the importance of reviews and uses some of her allotted hours to follow them up and ensure that clients are sharing testimonials.
Lee and Lisa have established a strong working relationship. Lee trusts Lisa to work on her own initiative, recognising the value of winning his time back and letting Lisa get on with the back-office work. He’s always open to suggestions and welcomes anything that makes the business run more smoothly, with great results all round.
