As many small businesses and entrepreneurs know, you can’t be in two places at once, however hard you try. You might want to be out networking and promoting your services – or delivering your services to your clients and it could be that exact moment when a new prospect calls. Although some prospects will try again, in some cases they will simply move on to the next person on their list and that opportunity has been lost.
To help avoid this many small businesses use telephone answering services – simple, effective solutions that ensure phone calls are not missed and opportunities can be captured. But what makes a great call answering service?
There are many providers out there and it can be difficult to know which to choose. From the cheapest to the most expensive, as with buying any service we encourage you to shop around, check the small print and try and experience the service for yourself.
These are the three key things that we think make the perfect call answering service:
- Personal – the call handler needs to reflect your business and provide a seamless transition that the caller is completely unaware of. If you are a home based massage therapist, it’s going to be pretty obvious if the call is answered in a busy, noisy call centre. Most of our VAs are home based and that reflects the nature of our clients’ businesses. They immediately identify themselves by saying the business name, so the caller knows they have come through to the right place and are not left confused.
- Knowledgeable – callers don’t want to hear the generic ‘She’s out, can I take a message?’. Some callers will want to be offered an alternative – ‘Would you like to try the mobile number instead?” “The business owner will be back from the meeting at 4pm, so you should be able to catch her after that.” You can even grant our VAs access to your diary so they can advise callers exactly when you will be available for the caller to try again, if they do not wish to leave a message.
- Effective – the call handler sees things through to the end. They actually pass on messages and ensure that the business owner follows them up. They actually keep notes of calls and call back if needed to advise if there has been a delay. They take an interest in ensuring each caller feels they have had an exceptional service – not just that the phone has been answered and there’s a tick in the box.
Here at Get Ahead VA we deliver telephone answering services for a wide range of clients and each of our VAs is specially selected to ensure they can represent the client’s business effectively.
Our approach is clearly appreciated by clients who have made comments such as "The telephone answering service is professional & efficient and provides me with peace of mind knowing that my calls will be answered at all times during business hours." Matt Harris, Owner of The Organised Cleaning Company and "Telephone answering takes just a couple of seconds for me to forward my calls and they are scooped up by an answering service that everyone says is professional and efficient. Thank you Get Ahead - I couldn't do it without you!" Liz Kirk, Education Consultant.
If you or your business could benefit from the peace of mind of ensuring no call is ever lost then our team of experienced VAs are on hand to assist. Please give us a call on 01483 332220 or email us at firstname.lastname@example.org to find out more. We pride ourselves on being the staff you don’t see, but the difference you do.