Client of the Month: Direct Protect Solutions

Client of the Month: Direct Protect Solutions

Client of the Month: Direct Protect Solutions

Here at Get Ahead VA we are privileged to work with a wide variety of clients ranging from will writers to window cleaners, financial consultants to fashion designers.  All of our clients are motivated and driven business owners, with clear plans for business growth.  They recognise the value of outsourcing, passing onto others tasks that either they lack skills in, or tasks that drain their valuable time. 

Here’s 60 seconds with one of our clients Helen from Direct Protect Solutions who was in need of some assistance to help manage her business whilst she was out seeing clients:

What situation was your business in when you came to Get Ahead VA?  We were creaking at the seams trying to be all things to all people.  We were out seeing and advising clients, leaving no one in the office to answer incoming calls from existing or prospective customers.

What problems were you experiencing?  Missed calls were leading to a reduced level of customer service for our existing clients and we were afraid that we were also missing opportunities for new business as we weren’t there to pick up the phone when someone decided to call.

What might have happened if you hadn’t taken any action?  We would have been left with disgruntled customers and a lack of business growth as we gain most of our clients from referrals.

How did Get Ahead VA help solve the problem for you?  Get Ahead answer our telephone calls in a professional manner whenever the office is empty and we are not available.  We even sometimes let the calls go through to the answering service when we are in the office as the screening of calls is valuable and saves us time.  We have also used Get Ahead VA for outbound telephone calls and are considering using Get Ahead VA for some upcoming marketing activity as everyone we have used from the team so far has been so efficient.

Why did you choose a VA and not a part time member of staff?  There simply isn’t enough work to keep a part time member of staff busy and the big advantage of using Get Ahead VA is that the cost of the telephone answering services is based on the amount of actual calls answered - not a fixed cost, so we only pay for exactly what we use.  We also don’t need to worry about things like holiday or sick pay.  Outsourcing is a much easier option.

What has this meant to you and your business?  Using Get Ahead VA’s telephone answering service has given us the confidence that we can go out and about helping more and more clients, knowing that the ones that are ringing in are still being looked after, helping to generate future business for our company.

Get Ahead VA’s nationwide virtual assistance services enable small business owners and entrepreneurs to get back to what they do best – growing and running their businesses. 

If your business could benefit from our help please get in touch on 01483 332220 or email us at

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